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Terms And Conditions

This website is operated by Sequins and Swords, hereafter referred to as us, ours or we.  Sequins and Swords is a trading name for Penny Lockwood of  Middlewick Barton, Nomansland, Tiverton Devon EX16 8NP. The business is not registered for VAT.

As a user of this website (referred to as you, your or yourself), you acknowledge and accept that any use of this website, including any transactions made, are subject to these terms and conditions as set out below. 

We reserve the right to change or amend these terms and conditions at any time, whereupon you will be deemed to accept such changes. It is your responsibility to check these terms and conditions regularly.

Accuracy: We have taken all reasonable measures to ensure the accuracy of the content on this site. To the extent permitted by law, Sequins and Swords disclaims all warranties, expressed or implied, as to the accuracy of this information, including all descriptions of our products and prices. In the event that any products supplied by us are not as described your sole remedy is to return it in an unused condition for a full refund of the purchase price.

Product Images: Images displayed at www.sequinsandswords.co.uk are used with the permission granted by the copyright holder.  Please note that some colours may alter slightly from what you see on the screen to the product you receive, depending on your monitor screen resolution and colour and display settings.

Prices:  All our prices are fully inclusive, with the exception of postage and packing. Prices are correct at time of publication. We reserve the right to change, alter or amend any price without notice. We are not obliged to refund the difference if an item is reduced from the original price and if an item increases in price we are not obliged to sell at the previous lower price.

All items on this site are subject to availability and we reserve the right to accept or decline any transactions until such time as payment is processed. Title to any products ordered will only pass to you on delivery. In the event that we are unable to fulfil an order due to high demand, or inventory glitch, we will notify you without delay in order to discuss an alternative solution.

We reserve the right to refuse to fulfil any order or refuse to transact with any person for any reason whatsoever and at our sole discretion. We reserve the right to withdraw any of the products advertised or offered at any time. Descriptions and prices on this web site are displayed on an invitation to treat basis only, and do not constitute a legally binding offer.

Payment Methods: We do not accept personal cheques, however we welcome electronic payment via PayPal. All major credit or debit cards (as listed) are accepted by PayPal for secure online payments.   

Credit Card Security: . No credit or debit card information is retained by Sequins and Swords as all transactions are concluded via PayPal. Please notice that during checkout you will be using PayPal secure servers to complete your orders.

Postage & Shipping:  Please see Delivery section for full explanation of options and charges

Placing Orders: Please ensure you fill in a contact telephone number and a valid e-mail address; these are vital should we need to contact you for any reason regarding your order.

Back Orders: If some elements of your order are temporarily out of stock, we may ship the available items and send the outstanding items at a later date, at no extra cost to you. We will always advise you via e-mail if this is the case. You may cancel this order if you would rather not wait.

Order Cancellation – Before Shipping: If you wish to cancel all or part of your order before it is shipped, please do so immediately via Telephone, e-mail or Fax. You will be notified by e-mail to confirm your cancellation - (The Consumer Protection (Distance Selling) Regulations 2000).

Returns – Cancelled Order – After Shipping: All goods purchased from Sequins and Swords may be returned back to us for refund within 7 working days from receipt of delivery, (The Consumer Protection (Distance Selling) Regulations 2000)

Before sending the parcel back to us, please contact us by phone on 01884 861693 or e-mail atinfo@sequinsandswords.co.uk for a Returns Authorisation Number. Please quote your original Order or Invoice Number.

An e-mail with instructions and an RA (Returns Authorisation) attachment will be sent to you. Please follow the checklist to ensure speedy processing of your return.

We would advise using a Royal Mail tracked service for returns as you can check at www.royalmail.com when the goods have arrived at Sequins and Swords

Postage costs are not refunded when you return any cancelled orders to us.

Refunds are usually applied within one week of receipt; we will however action all refunds within 30 calendar days of receipt.

Any returned goods that we receive outside of this Returns Policy will be classed as Not Authorised.

Items Not Authorised for return will not be refunded. These will be returned to you upon your instruction, or failing this, they will be destroyed within 91 calendar days from their receipt back to us.

Returns – Faulty Goods: Please advise us as soon as possible via email or telephone and in either case within 7 calendar days from the date of delivery. Please note we are not obliged to accept returns for faults caused by fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the goods without authorisation.

Complaints Policy: Should you have any cause for complaint, please contact us immediately, and we will do our utmost to rectify your problem.

Privacy Policy:  We want to protect your privacy. Therefore, we will only use any personal information collected by us in accordance with the Data Protection Act 1998. The information we collect is for the purpose of processing your order quickly and efficiently, and to provide you with the best possible service. We will not pass your personal details to any third party, and we do not have access to your credit/debit card numbers. These are only available to and used by NetBanx to authorise each transaction.

Other:
By submitting an order, you are accepting the Terms and Conditions of Sequins and Swords

Sequins and Swords reserves the right to cancel any order or part order without notice and refund any payment made in full.

Working day means every day of a calendar year apart from weekends and statutory Public Holidays.

No Images or text can be reproduced from this site without permission from Sequins and Swords.

Sequins and Swords shall not be liable for any loss or damage caused to any person resulting from your use of Sequins and Swords' website or the use of any information contained within this web site.

Those who access this site from outside of the United Kingdom are responsible for any compliance with any local laws that may be applicable.

In using this website, you shall agree to indemnify Sequins and Swords against all claims, liability, damages, losses and costs arising from any breach of these conditions by yourself.

Any waiver by us of any of our rights under these terms and conditions shall not be construed as a waiver of our rights in relation to any proceeding or succeeding breach of any term.

The Terms and Conditions and all disclaimers on our web site shall be governed and construed in accordance with English Law.

These Terms and Conditions do not affect your Statutory Rights.

© 2015 Sequins and Swords